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Frequently Asked Questions 

What areas do you service?

We serve Fairfax County, Prince William County, and Stafford County, including all surrounding communities and neighborhoods.

 

What appliances do you repair?

We repair washers, dryers, refrigerators, freezers, ovens, ranges, cooktops, dishwashers, microwaves, and garbage disposals.

 

Are you factory authorized?

Yes. We are factory authorized for Midea, ZLINE, Thor Kitchen, Forno, Bertazzoni, and Hisense.

 

Do you offer same‑day service?

In many cases, yes. If we have availability and the call is local, we can often provide same‑day diagnostics.

 

How does booking work?

You choose a date and time online.  

A technician confirms your appointment.  

We arrive in a clean, fully stocked service vehicle and diagnose the issue.

 

Do you install customer‑supplied parts?

No. For safety, liability, and warranty reasons, we only install manufacturer‑approved parts sourced through our suppliers.

 

Do you offer warranties on repairs?

Yes. All repairs include a parts and labor warranty. Warranty length depends on the manufacturer and part type.

 

How long does a typical repair take?

Most repairs are completed the same day. If a part is needed, we return as soon as the part arrives.

 

Do you clean dryer vents?

Yes. We provide full dryer vent cleaning from the dryer to the exterior vent hood.

 

Do you clean air ducts?

Yes. We clean supply lines, return lines, trunk lines, and vent covers.

 

Do you offer commercial appliance repair?

Yes. We service property management, group homes, assisted living, daycares, salons, offices, and small commercial facilities.

 

How do I pay?

We accept card, cash, and digital payments. Payment is due at the time of service.

 

Are you licensed and insured?

Yes. We are fully licensed, insured, and EPA 608 certified.

 

What should I do before the technician arrives?

Clear the area around the appliance and make sure someone 18 or older is home.

 

Do you move appliances?

We can move most appliances as needed for diagnostics and repair, as long as it can be done safely.

 

How do I contact you?

Call or text 571‑427-5552 or book online 24/7.

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